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ITSupport Platinum

  • Unlimited Incidents
  • On Site visits
  • Priority 1 incidents 24 hours per day, 7 days per week (excluding Christmas Day, 26th December & New Years Day)
  • Guaranteed uptime for Priority 1 : 99.95%
  • Replacement equipment for Priority 1 and 2 incidents in the event of downtime (48 hours or more)
  • Telephone, email and Web support
  • Out of Hours contact number
  • Support Engineer assigned to each support incident

IT Support Gold

  • Unlimited Incidents
  • On Site visits
  • Priority 1 incidents 09:00 to 21:00 (GMT) Monday to Friday, 7 days per week (excluding Christmas Day, 26th December & New Years Day)
  • Replacement equipment for Priority 1 and 2 incidents in the event of downtime (48 hours or more)
  • Telephone, email and Web support
  • Out of Hours contact number
  • Support Engineer assigned to each support incident

IT Support Silver

  • Unlimited Incidents
  • Priority 1, 2 and 3 incidents 09:00 to 17:00 (GMT) Monday to Friday (excluding Christmas Day, 26th December & New Years Day)
  • Telephone, email and Web support
  • Support Engineer assigned to each support incident

IT Support Bronze

  • Unlimited Incidents on a pay per call basis
  • Priority 1, 2 and 3 incidents 09:00 to 17:00 (GMT) Monday to Friday (excluding Christmas Day, 26th December & New Years Day)
  • Telephone, E-mail & Web support

IT Support for your Business

Hardware & software technical support and maintenance is critical to keep your systems running. We can be available 24×7 to support your needs for continuous system availability.

Dotnet provides IT Support / maintenance for servers, desktop PC’s, storage & network devices,

We provide onsite and remote support to help you cut costs and boost performance

Contact one of our support team to find the right Maintenance Level for your business

 

 

Interested in our services?

Get in touch
Or call us on

+353 1 9017400

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